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Frequently Asked Questions | FastTicket

Get answers to common queries about online booking, cancellations, and ticket registration

FAQ's:

General FAQs

How can I contact FastTicket?

Feel free to write to us at [email protected] with any queries. Include: Your registered mobile number and email ID, the event in question, and a brief description of your query. What should I do if my booking is incomplete? We sincerely apologize for any inconvenience. If your booking fails during payment, please notify us at [email protected], and we'll resolve the issue promptly.

Can I exchange my tickets?

Ticket exchanges are not allowed. However, you can: Transfer the tickets to a friend. Swap seats with someone at the venue. Note: Online ticket transfers are available only until 24 hours before the event to allow us to process data for physical pass redemption at the box office. Always review the event’s specific terms and conditions for transfer requests.

Where do I collect my tickets?

On the day of the event, bring your e-ticket (received via email) and a valid ID to the venue box office to collect your physical pass. Some events may not offer a pick-up option on the event day. Check event details and communications sent to your registered mobile and email. For additional assistance, contact us at [email protected].

Do I need a print out of my e-ticket?

Not necessarily—simply show your e-ticket on your phone via the FastTicket profile. Note: Certain events may require physical tickets. Check the event’s terms and conditions for specifics.

What is a digital ticket?

A digital ticket provides entry to select large-capacity venues without a physical ticket. Present your digital ticket and valid photo ID at the venue. This reduces box office wait times. Digital tickets are available only for select events.

Where can I find event entry timings?

Visit the event description page: Go to https://www.fastticket.live/. Search for the event name. Click the event to view the details. What does 'Coming Soon' mean? Tickets are not yet live for the event.

Want notifications?

Register for the event’s 'Sign-up' ticket to get alerts when ticket sales begin.

Event & Payment FAQs

What if my money is debited, but I have no tickets?

If your booking was successful, check your FastTicket profile under 'Tickets'. You can resend your e-ticket to your email or receive a WhatsApp notification if enabled. If you don’t see your booking, follow these steps: Stay calm. Email [email protected] with your registered mobile number and email ID. We’ll investigate and resolve the issue promptly. Note: Ad-blockers may interfere with bookings. I can’t process the payment. Try a hard refresh: Windows: Press Ctrl + Shift + R, Mac: Press Cmd + Shift + R. Still facing issues? Use the latest version of Google Chrome. If the issue persists, email us at [email protected].

What happens if my transaction fails but money is debited?

Refunds are auto-processed within 5–7 business days to the original payment method. If not, email us at [email protected], and we’ll assist further.

What payment methods are available on FastTicket?

We accept: Debit cards, Credit cards, UPI, Net banking, EMI payments. Your transactions are secured with encrypted technology.

Why was my card payment declined?

Ensure your card has sufficient balance, is valid, or try using another card.

Can I see a detailed price breakdown?

The pricing breakdown is displayed during ticket purchase and on the invoice.

How do I confirm a successful ticket purchase?

You’ll receive: An email and WhatsApp notification with ticket details. Your e-ticket in the 'Tickets' section of your FastTicket profile.

What if I don’t receive my refund for a failed booking?

Refunds are processed within 5–7 business days. If you don’t receive the refund: Check your profile under 'Tickets' for updates. Look for a refund confirmation email with a reference number (RRN) for tracking with your bank. If unresolved, contact us at [email protected] for further assistance.

What happens if the event is cancelled?

Refunds are initiated automatically for cancelled events. You’ll receive confirmation via email. Refunds are processed within 5–7 business days and can be tracked through: 'My Profile' > 'Tickets' on FastTicket, or bank statements under 'fastticket.live' or 'Actoscript.' For unresolved issues, contact [email protected].

About FastTicket FAQs

What is FastTicket and how does it work?

FastTicket is an online event ticketing platform for India where you can discover and book tickets for concerts, Navratri garba and dandiya, stand-up comedy, sports turf and workshops across 12+ cities including Surat, Ahmedabad, Pune, Mumbai and Delhi. Choose your city, pick an event, pay securely, and receive an instant e-ticket with a scannable QR code.

Is FastTicket safe and legit for booking tickets?

Yes. FastTicket processes payments through encrypted, secure gateways and issues verified digital tickets with unique QR codes that prevent fraud and duplicate entry. You receive instant confirmation by email and SMS after payment, and refunds for organiser-cancelled events are initiated automatically to your original payment method.

How do I book event tickets on FastTicket?

Visit fastticket.live, select your city, browse or search events by category or date, and open the event you like. Choose your ticket category and quantity, pay using UPI, card, net banking or wallet, and your QR-code e-ticket is delivered instantly by email and SMS for entry at the gate.

What payment methods does FastTicket accept?

FastTicket accepts UPI (Google Pay, PhonePe, Paytm), all major credit and debit cards, net banking and popular wallets. Every transaction runs through a secure, encrypted payment gateway with instant confirmation.

How do I get my tickets after booking?

Instantly. After payment, your digital e-ticket with a unique QR code is sent to your email and phone by SMS or WhatsApp. Show the QR code at the venue entrance for fast, contactless entry — no printout needed.

What happens if an event is cancelled — how do refunds work?

If an event is cancelled by the organiser, FastTicket initiates a refund to your original payment method automatically, usually within 5 to 7 business days. For rescheduled events, you can keep your ticket or request a refund. Each event's policy is shown on its page.

Frequently Asked Questions | FastTicket

Get answers to common queries about online booking, cancellations, and ticket registration

FAQ's:

General FAQs

How can I contact FastTicket?

Feel free to write to us at [email protected] with any queries. Include: Your registered mobile number and email ID, the event in question, and a brief description of your query. What should I do if my booking is incomplete? We sincerely apologize for any inconvenience. If your booking fails during payment, please notify us at [email protected], and we'll resolve the issue promptly.

Can I exchange my tickets?

Ticket exchanges are not allowed. However, you can: Transfer the tickets to a friend. Swap seats with someone at the venue. Note: Online ticket transfers are available only until 24 hours before the event to allow us to process data for physical pass redemption at the box office. Always review the event’s specific terms and conditions for transfer requests.

Where do I collect my tickets?

On the day of the event, bring your e-ticket (received via email) and a valid ID to the venue box office to collect your physical pass. Some events may not offer a pick-up option on the event day. Check event details and communications sent to your registered mobile and email. For additional assistance, contact us at [email protected].

Do I need a print out of my e-ticket?

Not necessarily—simply show your e-ticket on your phone via the FastTicket profile. Note: Certain events may require physical tickets. Check the event’s terms and conditions for specifics.

What is a digital ticket?

A digital ticket provides entry to select large-capacity venues without a physical ticket. Present your digital ticket and valid photo ID at the venue. This reduces box office wait times. Digital tickets are available only for select events.

Where can I find event entry timings?

Visit the event description page: Go to https://www.fastticket.live/. Search for the event name. Click the event to view the details. What does 'Coming Soon' mean? Tickets are not yet live for the event.

Want notifications?

Register for the event’s 'Sign-up' ticket to get alerts when ticket sales begin.

Event & Payment FAQs

What if my money is debited, but I have no tickets?

If your booking was successful, check your FastTicket profile under 'Tickets'. You can resend your e-ticket to your email or receive a WhatsApp notification if enabled. If you don’t see your booking, follow these steps: Stay calm. Email [email protected] with your registered mobile number and email ID. We’ll investigate and resolve the issue promptly. Note: Ad-blockers may interfere with bookings. I can’t process the payment. Try a hard refresh: Windows: Press Ctrl + Shift + R, Mac: Press Cmd + Shift + R. Still facing issues? Use the latest version of Google Chrome. If the issue persists, email us at [email protected].

What happens if my transaction fails but money is debited?

Refunds are auto-processed within 5–7 business days to the original payment method. If not, email us at [email protected], and we’ll assist further.

What payment methods are available on FastTicket?

We accept: Debit cards, Credit cards, UPI, Net banking, EMI payments. Your transactions are secured with encrypted technology.

Why was my card payment declined?

Ensure your card has sufficient balance, is valid, or try using another card.

Can I see a detailed price breakdown?

The pricing breakdown is displayed during ticket purchase and on the invoice.

How do I confirm a successful ticket purchase?

You’ll receive: An email and WhatsApp notification with ticket details. Your e-ticket in the 'Tickets' section of your FastTicket profile.

What if I don’t receive my refund for a failed booking?

Refunds are processed within 5–7 business days. If you don’t receive the refund: Check your profile under 'Tickets' for updates. Look for a refund confirmation email with a reference number (RRN) for tracking with your bank. If unresolved, contact us at [email protected] for further assistance.

What happens if the event is cancelled?

Refunds are initiated automatically for cancelled events. You’ll receive confirmation via email. Refunds are processed within 5–7 business days and can be tracked through: 'My Profile' > 'Tickets' on FastTicket, or bank statements under 'fastticket.live' or 'Actoscript.' For unresolved issues, contact [email protected].

About FastTicket FAQs

What is FastTicket and how does it work?

FastTicket is an online event ticketing platform for India where you can discover and book tickets for concerts, Navratri garba and dandiya, stand-up comedy, sports turf and workshops across 12+ cities including Surat, Ahmedabad, Pune, Mumbai and Delhi. Choose your city, pick an event, pay securely, and receive an instant e-ticket with a scannable QR code.

Is FastTicket safe and legit for booking tickets?

Yes. FastTicket processes payments through encrypted, secure gateways and issues verified digital tickets with unique QR codes that prevent fraud and duplicate entry. You receive instant confirmation by email and SMS after payment, and refunds for organiser-cancelled events are initiated automatically to your original payment method.

How do I book event tickets on FastTicket?

Visit fastticket.live, select your city, browse or search events by category or date, and open the event you like. Choose your ticket category and quantity, pay using UPI, card, net banking or wallet, and your QR-code e-ticket is delivered instantly by email and SMS for entry at the gate.

What payment methods does FastTicket accept?

FastTicket accepts UPI (Google Pay, PhonePe, Paytm), all major credit and debit cards, net banking and popular wallets. Every transaction runs through a secure, encrypted payment gateway with instant confirmation.

How do I get my tickets after booking?

Instantly. After payment, your digital e-ticket with a unique QR code is sent to your email and phone by SMS or WhatsApp. Show the QR code at the venue entrance for fast, contactless entry — no printout needed.

What happens if an event is cancelled — how do refunds work?

If an event is cancelled by the organiser, FastTicket initiates a refund to your original payment method automatically, usually within 5 to 7 business days. For rescheduled events, you can keep your ticket or request a refund. Each event's policy is shown on its page.