General FAQs

  • Feel free to write to us at help@actopass.co.in with any queries. Include:

    Your registered mobile number and email ID
    The event in question
    A brief description of your query
    What should I do if my booking is incomplete?
    We sincerely apologize for any inconvenience. If your booking fails during payment, please notify us at help@actopass.co.in, and we'll resolve the issue promptly.

  • Ticket exchanges are not allowed. However, you can:

    Transfer the tickets
    to a friend.

    Swap seats with someone at the venue.

    Note: Online ticket transfers are available only
    until 24 hours before the event to allow us to process data for physical pass
    redemption at the box office. Always review the event’s specific terms and
    conditions for transfer requests.

  • On the day of the event, bring your e-ticket (received via
    email) and a valid ID to the venue box office to collect your physical pass.

    Some events may not offer a pick-up option on the event day.
    Check event details and communications sent to your registered mobile and
    email.

    For additional assistance, contact us at
    help@actopass.co.in.

  • Not necessarily—simply show your e-ticket on your phone via
    the Actopass profile.

     Note: Certain events may require physical tickets. Check the
    event’s terms and conditions for specifics.

  • A digital ticket provides entry to select large-capacity
    venues without a physical ticket. Present your digital ticket and valid photo
    ID at the venue. This reduces box office wait times. Digital tickets are
    available only for select events.

  • Visit the event description page:

    Go to www.actopass.co.in.

    Search for the event name.

    Click the event to view the details.

    What does "Coming Soon" mean?

    Tickets are not yet live for the event.

  • Register for the event’s "Sign-up" ticket to get
    alerts when ticket sales begin.

Payment FAQ's

  • If your booking was successful, check your Actopass profile
    under "Tickets." You can resend your e-ticket to your email or
    receive a WhatsApp notification if enabled.

     

    If you don’t see your booking, follow these steps:

     

    Stay calm.

    Email help@actopass.co.in with your registered mobile number
    and email ID.

    We’ll investigate and resolve the issue promptly.

    Note: Ad-blockers may interfere with bookings.

     

    I can’t process the payment.

    Try a hard refresh:

     

    Windows: Press Ctrl + Shift + R

    Mac: Press Cmd + Shift + R

    Still facing issues? Use the latest version of Google
    Chrome.

     

    If the issue persists, email us at help@actopass.co.in.

  • Refunds are auto-processed within 5–7 business days to the
    original payment method. If not, email us at help@actopass.co.in, and we’ll
    assist further.

  • We accept:

    Debit cards

    Credit cards

    UPI

    Net banking

    EMI payments

    Your transactions are secured with encrypted technology.

  • Ensure your card has sufficient balance, is valid, or try
    using another card.

  • The pricing breakdown is displayed during ticket purchase
    and on the invoice.

  • You’ll receive:

     An email and WhatsApp notification with ticket details.

    Your e-ticket in the "Tickets" section of your
    Actopass profile.

  • Refunds are processed within 5–7 business days. If you don’t
    receive the refund:

    Check your profile under "Tickets" for updates.

    Look for a refund confirmation email with a reference number
    (RRN) for tracking with your bank.

    If unresolved, contact us at help@actopass.co.in for further
    assistance.

  • Refunds are initiated automatically for canceled events.
    You’ll receive confirmation via email. Refunds are processed within 5–7
    business days and can be tracked through:

     "My Profile" > "Tickets" on Actopass.

    Bank statements under "Actopass.co.in" or
    "Actoscript."

    For unresolved issues, contact help@actopass.co.in