Refund Policy | FastTicket

FastTicket customer terms, cancellations, and refund details

REFUND POLICY:

Refund Policy

If you have made a payment but did not receive an email or SMS confirmation, it is possible that the transaction failed. Once we confirm that the order has failed, we will process your refund automatically. While we aim to process refunds within 3-5 business days, it may take up to 7-10 working days (or longer in some cases) for your financial institution to credit the amount back to your account.

Event Cancellation:

If an event is cancelled and the ticket/pass was purchased through FastTicket using our official payment gateway, FastTicket will initiate the refund process, subject to applicable terms and conditions.

Third-Party Purchases:

If tickets/passes are purchased through any third party, including event organizers, promoters, or their team members, FastTicket will not be responsible for processing or providing refunds.

User-Initiated Cancellation Requests:

In cases where users wish to cancel their tickets for personal reasons, FastTicket will not be liable for refunds. Users are requested to contact the respective event organiser directly for any such requests.

NOTE— Our FastTicket platform convenience/service fee charged during ticket booking is non-refundable under all circumstances, as it covers platform and payment processing services.

Refund Requests:

Once tickets are booked for any event, users cannot request refunds or cancellations through FastTicket. Refund requests must be directed to the event organiser and their team.

Event Postponement:

If an event is postponed or rescheduled, FastTicket will initiate a refund process for tickets purchased through the FastTicket platform.

Important Notes:

  1. Refunds are applicable only for tickets purchased directly through FastTicket.
  2. FastTicket reserves the right to decline refund requests for tickets purchased outside the platform. Any decisions made by the event organiser and FastTicket management regarding refunds will be final and binding.
  3. Once an event has commenced or concluded, ticket refunds will no longer be processed.

Fraudulent Tickets:

If you discover that you have been issued fake or unauthorized tickets, you may have fallen victim to fraud. In such cases:

  • FastTicket bears no responsibility or liability for fraudulent activities committed by unauthorized third parties.

  • We recommend filing a police complaint or First Information Report (FIR) at your nearest police station to address the fraud.

Refund Timeline Exceptions:

  • Bank holidays

  • Payment gateway processing delays

  • Technical issues beyond our control

For any questions or concerns about refunds, please contact our support team.