Turf Terms & Conditions | FastTicket

FastTicket terms, rules, and conditions for sports facilities and turf bookings

TURF BOOKING TERMS & CONDITIONS

1. Platform Role

A digital booking and ticketing network called FastTicket connects players, or "Users," with turf owners, or "Organisers." No turf facility is owned, run, or managed by FastTicket. The turf owner provides the actual service.

2. Booking Confirmation

All reservations are only confirmed after a successful FastTicket payment. Once your payment has been processed, ticket confirmation and QR code will be sent to your WhatsApp-registered mobile number. In case it is not received on WhatsApp, you can login to the FastTicket app & website and get the tickets there. Please note that only those with verified booking evidence will be permitted entry to the turf.

3. Pricing & Payments

The turf owner is responsible for setting the prices for the event, and while FastTicket may charge a processing or convenience fee, it is essential to note that full payment must be made before the scheduled time. Additionally, FastTicket does not accept cash payments, ensuring a streamlined transaction process for all customers.

4. Cancellation & Refund Policy

Each turf owner has different cancellation policies. Standard policy:
  • If you cancel before X hours, you will receive a partial or complete refund (as per turf regulations).
  • No-show or late cancellation: no refunds (will depend on the owner of the turf).
  • The convenience fee for FastTicket is not refundable.
  • If applicable, refunds are processed in 7–10 business days.

5. Rescheduling

Rescheduling is only permitted with the explicit permission of the turf owner and must be completed before the deadline specified by the turf. Additionally, real-time updates regarding scheduling are subject to slot availability, ensuring that all changes are managed efficiently.

6. Late Arrival & Overtime

  1. Your reservation time is not extended if you arrive late.
  2. The owner of the turf will charge for additional time.
  3. Time disagreements are not the responsibility of FastTicket.

7. User Responsibilities

Users must respect sports protocols and turf rules, ensuring they do not damage any equipment or property. It is important to avoid engaging in any risky, dangerous, or unlawful acts while on the premises. If the turf requires it, having an appropriate ID is essential. Any violation of these guidelines can lead to rejection of entry without a refund.

8. Turf Owner Responsibilities

Owners of turf consent to:
  • Maintain exact slot availability and accept confirmed reservations.
  • Preserve basic facilities and safety.
  • Clearly state guidelines, cancellation policies, and costs.
  • Turfs may be suspended by FastTicket for frequent problems.

9. Weather & Force Majeure

FastTicket is not liable for cancellations caused by factors including floods, storms, rain, lack of power, governmental restrictions, or other natural calamities. The turf owner retains the final authority on decisions regarding refunds in these cases.

10. Liability Disclaimer

FastTicket disclaims all liability for:
  • Play-related injuries or loss of personal property.
  • Conflicts between turf owners and users.
  • The user assumes all risks associated with the activity.

11. Fraud & Misuse

FastTicket may suspend accounts for fake bookings or abusing the refund policy. Resale of slots or manipulation of the platform will not be tolerated and may result in strict legal action.

12. Data & Privacy

User data is stored securely and used only for booking communication, platform improvements, and legal requirements. FastTicket will not sell personal data.

13. Changes to Terms / Governing Law

These terms are subject to change at any time. Continued use of the platform constitutes acceptance of modified terms. Indian law governs these conditions, and local jurisdiction will handle any disputes.

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